Consumer Stories
Scotland
The owners of a 17-year-old self-built timber-framed bungalow wanted a heating solution that was both cost-effective and environmentally friendly. Tired of dealing with expensive oil prices and the mess and smell that came with oil changes, they started considering a heat pump as an alternative.
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During their research, they came across IMS Heat Pumps on the Energy Savings Trust website, which recommends reliable installers. Impressed by their customer reviews, they decided to contact us for more information.
“I found IMS Heat Pumps through the Energy Savings Trust website, and I was really reassured by their impressive technical expertise. They’re clearly very experienced and provided me with excellent advice. Working with them was a breeze, and they were always quick to respond,” shared Roy, the owner.
They had tried to obtain quotes from other companies, including one of the large utility companies, but were disappointed by their lack of response and poor service. In contrast, IMS Heat Pumps stood out with their exceptional customer service, promptly addressing any questions and concerns.
“I have to say, IMS Heat Pumps’ customer service was excellent compared to other companies. They always got back to me quickly and made the whole process easy. What I appreciated the most was that I could just send them pictures instead of having to take time off work for site visits while we were exploring different options,” he explained.
After carefully considering all the options, they decided to go ahead with the installation of a NIBE F2040-12 Heat Pump, along with a 300-litre hot water cylinder. They didn’t need any additional radiators for the installation.
“The installation was quick, neat, and tidy. We were really impressed by the high level of workmanship throughout the project. It’s clear that they take a lot of pride in what they do”.
Now that the heat pump is up and running, Roy and his family absolutely love it.
“I don’t even have to think about adjusting the settings—it’s always at the perfect temperature. And it’s so much quieter and cleaner than our old oil boiler,” he happily shared.
Besides the added convenience and reduced mess, they have also noticed significant cost savings compared to their old oil heating system.
“We’ve been keeping track of our expenses, and we’ve saved over £450 this year so far – and it’s more when you factor in that our heat pump gets payments via the old RHI scheme”.
By installing an air source heat pump, they not only enjoy the financial benefits but have also improved the overall comfort and efficiency of their timber-framed bungalow. With the reliable expertise and exceptional service provided by our team, the owners achieved their goals of saving money and reducing their environmental impact.
Would you recommend IMS Heat Pumps to your friends and family?
“Absolutely! I would 100% recommend IMS Heat Pumps to anyone considering a Heat Pump. They’re knowledgeable, friendly, and easy to work with. From start to finish, nothing was too much trouble. Our heat pump works exactly as they said it would, it’s keeping our house warm and it’s saving us money. We couldn’t be happier!”
If you’re thinking about retrofitting your home with a heat pump, don’t hesitate to contact us for experienced guidance and reliable installation services.
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